Privacy Policy

This Privacy Policy describes how 55g collects, uses, and protects the information of our users located in the Philippines. By registering an account or using our services, you agree to the practices described in this document.

This policy applies solely to the services provided on this website. It does not apply to third-party websites, external payment portals, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service you interact with.

We collect information necessary to provide a secure and compliant gaming environment. This includes:

We gather information through three primary channels:

• Directly from you: Information you provide during registration, KYC verification, and when contacting support.
• Automatically: Data collected via cookies and system logs as you navigate the website or use the app.
• Partner providers: Information shared by our partner payment providers and identity verification services to confirm transaction success and user validity.

Your data is used for the following essential purposes:

• Account Management: To create, maintain, and secure your user profile.
• Financial Processing: To facilitate secure deposits and payouts in PHP.
• Compliance: To verify that you are of legal gaming age and to fulfill anti-money laundering (AML) obligations.
• Security: To detect and prevent multi-accounting, bonus abuse, and other fraudulent activities.
• Service Optimization: To personalize your experience based on your preferences.
• Marketing: To send promotional offers only if you have explicitly opted-in to receive them.

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With partner payment processors, KYC verification services, and technical infrastructure providers.
• Legal Requirements: When required by law or in response to a valid legal request from relevant authorities.
• Fraud Prevention: Sharing limited data with fraud detection services to maintain the integrity of the platform.

We implement robust security measures to safeguard your information:

• Encryption: Use of industry-standard encryption for data in transit between your device and our servers.
• Access Control: Restricted internal access to personal data, granted only to employees who require it for their job functions.
• Payment Isolation: Sensitive payment details are handled through secure, isolated channels provided by our payment partners.
• Monitoring: Continuous system monitoring to detect and react to unauthorized access attempts.

We use cookies to enhance your user experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your residency, you have several rights regarding your data:

• Access & Correction: You may request a copy of your data or ask us to correct inaccuracies.
• Deletion & Portability: You may request the deletion of your account or the transfer of your data.
• Objection & Withdrawal: You can object to specific processing activities or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on our Support page.

Note: Even after an account is closed, we are required to retain certain transaction and identity data to comply with gambling regulations and anti-money laundering rules in the Philippines.

We retain your personal information for as long as your account remains active. Once an account is deactivated, we keep the necessary data for the period required by applicable law in the Philippines to meet legal, accounting, and regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, we will take immediate action to close the account and remove the associated personal data.

Parents or guardians who become aware of a minor using our platform should report the account immediately through our Support center.

To provide a global standard of service, some of our technical and payment providers operate outside of the Philippines. In such cases, we apply appropriate safeguards to ensure your data remains protected regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official channels listed on our Support page.